Delivery Conditions

Your orders are handed over to the courier company within a maximum of two business days from Monday to Friday after bank approval is received by 16:00. Depending on the distance of the delivery address to the HepaOnline Warehouse, your order will be delivered within one to five days. The cutoff time for Saturday shipments is 11:00. Our facility is closed on Sundays, and no shipping or processing takes place on Sundays.

Delivery times for custom-manufactured products vary based on production time. Specific details and timelines for these items are indicated on their respective product pages. In the unlikely event of a delay or issue caused by us, you will be notified using your registered membership information, making it essential to ensure your membership details are complete and accurate. Deliveries are not made on official holidays or public holidays.

All selected products are delivered under courier guarantee through our contracted shipping partners, and you will receive a confirmation email once your purchase is completed. If any item you order is out of stock, you will be notified via email along with the expected restock date.

As HepaOnline is an online shopping platform allowing multiple users to shop simultaneously, rare instances of simultaneous purchases may result in an item going out of stock. If a product you paid for online is no longer available in stock, there is a waiting period of one to three days. If the product cannot be supplied to you within this timeframe, your payment will be fully refunded.